TO REPLACE THE EXISTING HARDWARE-BASED, ON-PREMISE CALL CENTER WITH A CLOUD-BASED SAAS CONTACT CENTER SOLUTION THAT SUPPORTS CHRA CUSTOMERS AND STAFF LOCATED BOTH WITHIN CONUS AND OCONUS.

DELIVERY ORDER won by TTEC GOVERNMENT SOLUTIONS LLC · work in ENGLEWOOD, CO
$1,865,016
RecipientTTEC GOVERNMENT SOLUTIONS LLC UEI ZSFKFBKXEXX3
Award IDW52P1J22F0472
Award amount$1,865,016
Award typeDELIVERY ORDER
Awarding agencyDepartment of Defense — Department of the Army
NAICS541519 — OTHER COMPUTER RELATED SERVICES
PSCDG11
Start dateSep 30, 2022
End dateSep 29, 2023
Place of performanceENGLEWOOD, CO
Record updatedJul 3, 2025

View the official award record

More awards won by TTEC GOVERNMENT SOLUTIONS LLC

OC3 CALL ORDER 15
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THE PURPOSE OF THIS REQUIREMENT IS TO PROVIDE AN OUTSOURCED CONTACT CENTER AND TEMPORARY CALL AGENTS
Department of Homeland Security · $6,054,139 · Sep 27, 2022
ESTABLISH A CALL ORDER FOR TURNKEY CALL CENTER SUPPORT & TEMPORARY CALL AGENTS
Department of Homeland Security · $5,719,864 · Sep 30, 2022
COE CONTACT CENTER SUPPORT
General Services Administration · $1,328,818 · Apr 17, 2023

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