COE CONTACT CENTER SUPPORT

DELIVERY ORDER won by TTEC GOVERNMENT SOLUTIONS LLC · work in WASHINGTON, DC
$1,328,818
RecipientTTEC GOVERNMENT SOLUTIONS LLC UEI ZSFKFBKXEXX3
Award ID47QPCB23F0001
Award amount$1,328,818
Award typeDELIVERY ORDER
Awarding agencyGeneral Services Administration — Federal Acquisition Service
NAICS541519 — OTHER COMPUTER RELATED SERVICES
PSCDA01
Start dateApr 17, 2023
End dateApr 16, 2024
Place of performanceWASHINGTON, DC
Record updatedJan 10, 2024

View the official award record

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THE PURPOSE OF THIS REQUIREMENT IS TO PROVIDE AN OUTSOURCED CONTACT CENTER AND TEMPORARY CALL AGENTS
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ESTABLISH A CALL ORDER FOR TURNKEY CALL CENTER SUPPORT & TEMPORARY CALL AGENTS
Department of Homeland Security · $5,719,864 · Sep 30, 2022
TO REPLACE THE EXISTING HARDWARE-BASED, ON-PREMISE CALL CENTER WITH A CLOUD-BASED SAAS CONTACT CENTER SOLUTION THAT SUPPORTS CHRA CUSTOMERS AND STAFF LOCATED BOTH WITHIN CONUS AND OCONUS.
Department of Defense · $1,865,016 · Sep 30, 2022

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