THE PURPOSE OF THIS REQUIREMENT IS TO PROVIDE AN OUTSOURCED CONTACT CENTER AND TEMPORARY CALL AGENTS

BPA CALL won by TTEC GOVERNMENT SOLUTIONS LLC · work in ENGLEWOOD, CO
$6,054,139
RecipientTTEC GOVERNMENT SOLUTIONS LLC UEI ZSFKFBKXEXX3
Award ID70FBTX22F00000024
Award amount$6,054,139
Award typeBPA CALL
Awarding agencyDepartment of Homeland Security — Federal Emergency Management Agency
NAICS541519 — OTHER COMPUTER RELATED SERVICES
PSCR702
Start dateSep 27, 2022
End dateOct 26, 2022
Place of performanceENGLEWOOD, CO
Record updatedJun 22, 2026

View the official award record

More awards won by TTEC GOVERNMENT SOLUTIONS LLC

OC3 CALL ORDER 15
Department of Homeland Security · $64,745,954 · Nov 8, 2024
CONTACT CENTER ENTERPRISE INFRASTRUCTURE SOFTWARE AND SOLUTIONS
Department of the Treasury · $21,019,927 · Aug 4, 2026
ESTABLISH A CALL ORDER FOR TURNKEY CALL CENTER SUPPORT & TEMPORARY CALL AGENTS
Department of Homeland Security · $5,719,864 · Sep 30, 2022
TO REPLACE THE EXISTING HARDWARE-BASED, ON-PREMISE CALL CENTER WITH A CLOUD-BASED SAAS CONTACT CENTER SOLUTION THAT SUPPORTS CHRA CUSTOMERS AND STAFF LOCATED BOTH WITHIN CONUS AND OCONUS.
Department of Defense · $1,865,016 · Sep 30, 2022
COE CONTACT CENTER SUPPORT
General Services Administration · $1,328,818 · Apr 17, 2023

Our catalog shows awards of $250K+ active within the last 5 years. Need older history or smaller awards? Tell us what you need — we expand by request.

Awards tell you who won. Bids tell you what's next. BidCatch scans 100+ federal, state, and local sources every night and sends the new opportunities matching your trade — before they're awarded to someone else. Free for 14 days, then $49.99/month.

Search open bids