THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
$21,970,040
| Recipient | ATI GOVERNMENT SOLUTIONS LLC UEI C1ZLDAS18FJ3 |
|---|---|
| Award ID | 2023H225C00022 |
| Award amount | $21,970,040 |
| Award type | DEFINITIVE CONTRACT |
| Awarding agency | Department of the Treasury — Internal Revenue Service |
| NAICS | 541611 — ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT CONSULTING SERVICES |
| PSC | R410 |
| Start date | Jan 17, 2025 |
| End date | Jan 16, 2026 |
| Place of performance | FREDERICK, MD |
| Record updated | Jun 26, 2025 |
View the official award record
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