IWMS IS AN INFORMATION TECHNOLOGY DEFENSE BUSINESS SYSTEM THAT PROVIDES INTEGRATED ELECTRONIC CONTRACT ADMINISTRATIVE SERVICES CAPABILITIES TO THE AGENCY AND ALLOWS USERS TO RECEIVE, INPUT, MANAGE, ANALYZE, RETRIEVE, MODIFY, AND REPORT ON STORED DATA AND RECORDS IN ACCORDANCE WITH ESTABLISHED CAS REGULATIONS, POLICIES, PROCEDURES, AND GOALS. THE CONTRACTOR SHALL MAINTAIN AND SUSTAIN THE APPLICATION AND PROVIDE SUPPORT TO DECOMMISSIONING, AS NEEDED. THE CONTRACTOR SHALL RESOLVE TIER III CUSTOMER SERVICE SUPPORT HELPDESK TICKETS, EXECUTE SOFTWARE PATCHING AND UPGRADES, PROVIDE SOFTWARE INTEGRATION AND DCMA CAPABILITIES AND SOLUTIONS INTEGRATION, PROVIDE TECHNICAL SUPPORT AND PLANNING, DEPLOY APPLICATION FIXES AND IMPROVEMENTS, AND EXECUTE LIFECYCLE SUSTAINMENT. THE CONTRACTOR SHALL SUPPORT COMMON ACTIVITIES SUCH AS CYBER SECURITY, DATABASE OPTIMIZATION, TESTING AND INTEGRATION SUPPORT ACTIVITIES, SYSTEM DOCUMENTATION, CHANGE MANAGEMENT, PERFORMANCE MONITORING, AND DATA ANALYTICS.

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