IGF::OT::IGF THIS TASK ORDER WILL PROVIDE SUPPORT THE ENTERPRISE PROGRAM MANAGEMENT OFFICE, OFFICE OF TRANSITION, RELEASE, AND SUPPORT, HEALTH PRODUCT SUPPORT (HPS). THIS PROCUREMENT IS FOR TIER 3 (T3) PRODUCT SUSTAINMENT SUPPORT TO HPS TO ENSURE THAT SUSTAINMENT PRODUCT(S) ARE WELL-MANAGED AND MAINTAIN SUPPORT FOR THE CUSTOMER BASE. THIS SUPPORT INCLUDES COMMUNICATION, APPLICATION BASELINE CONFIGURATION, QUALITY, RISK, SCHEDULE, COST, AND PERFORMANCE MANAGEMENT AND REPORTING FOR ADMINISTRATIVE APPLICATIONS. HPS ADDITIONALLY REQUIRES TECHNICAL SUPPORT WHICH INCLUDES PROVIDING TECHNICAL EXPERTISE TO HPS WITH REGARD TO T3 ISSUES THAT ARISE, DEVELOPING PATCH DESCRIPTIONS AND/OR REVIEWING BUSINESS LOGIC WITH HPS CUSTOMER SUPPORT REPRESENTATIVES AS NECESSARY, AND MANAGING INDIVIDUAL SITE ACCESS REQUESTS TO ADDRESS HELP DESK TICKETS.

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